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Shipping & Returns

 

Snowear are delighted to offer all of our customers FREE DELIVERY within the United Kingdom (excluding Northern Ireland and Isle of Man)  when they spend £200 or more using our website.  Don't worry, you don't have to do anything, the postage will be adjusted automatically if your shopping basket exceeds £200 or more.

 

We charge a standard delivery rate of £7.50 for any orders to the UK for orders under £200.

 

Overseas Delivery Charges

If you are ordering from outside the United Kingdom then your order will be subject to an additional delivery charge.  This additional delivery charge will be calculated upon the completion of your order by one of our team who will contact you to arrange the best postage solution.  You can pay this additional charge in a number of ways including by Paypal or by contacting us over the telephone.

 

If you have any questions before you order, please call 01892 517 807 or email sales@snowear.co.uk for a quotation.

 

RETURNS

 

Please contact Snowear Ltd before returning any products - 01892 517807.

 

 

Full Postal Address for Returns:-

 

Snowear Ltd

51 Camden Road

Tunbridge Wells

Kent  TN1 2QE

 

Returns Packaging:-

Adequate protective packaging must be used to return products to Snowear Ltd.  (The bag the products arrived in, can be used again).  All faulty and non-faulty products must be returned in the original packaging and arrive without any damage in an 'as new' condition.  Please complete a Returns Form and enclose it with your product.  Click here to download Returns Form

 

Damaged or Faulty Products:

If the products ordered are faulty you will be entitled to a replacement product or full refund.  We must be advised by the customer of the faulty product within 7 working days of the receipt of product.  Please call Snowear Ltd on 01892 517807 or email sales@snowear.co.uk to arrange the return.  When a product is faulty the cost of postage of the return will be met by Snowear Ltd and reimbursed to the customer. 

 

Please check with Snowear if the postage/courier is over £7.50.   Customers MUST get proof of postage for the return.

 

Non Faulty Products:

All customers have the right to cancel an order and obtain a full refund or replacement within 7 working days from receipt of the product.  Only the cost of the individual item will be refunded when returned products are not faulty.  Note:  products sent out in exchange will incur a further carriage charge when the original product is not faulty.

 

Please check with Snowear if the postage/courier is over £7.50.   Customers MUST get proof of postage for the return.

 

Refunds should be received by the customer within 30 days of receipt of returned product.  We will not make cash refunds.  As mentioned before the return costs of a product that is not faulty must be met by the customer.  When refunding non faulty products if they are not received in an 'as new' condition a deduction from the original cost of the product may be made.  Replacement products should be sent within 5 working days from receipt of return.  Should the item have become out of stock we will call the customer to discuss a suitable alternative to cover the order.